How to Make a Complaint

At M & S Solutions, we take complaints seriously and strive to address them in a prompt and fair manner. If you have a complaint about our services, please follow the steps outlined below to ensure your issue is handled appropriately.

1. How to Complain

If you are unhappy with our services or wish to make a complaint, please contact us using one of the following methods:

• By Phone: Call our customer service team at +1 (409) 987–5874. Please provide your details and a brief description of your complaint.
• By Email: Send an email to complaints@mandssolutions.co.uk with your complaint details.
• By Post: Write to us at: M & S Solutions, 396 Barlow Moor Road, Manchester, England, M21 8BH. Include your name, contact details, and a description of your complaint.

2. What Happens Next?

Once we receive your complaint, we will acknowledge receipt and aim to respond within 5 business days. We will investigate the issue thoroughly and provide you with a resolution or update on the status of your complaint.

3. Our Commitment to You

We are committed to resolving complaints fairly and efficiently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory body. We will provide you with information on how to do this if needed.

4. Contact Us

If you have any questions about our complaints procedure or need assistance, please do not hesitate to contact us using the details provided above.